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Problems with Order Comments in Magento 2
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| Hi! I would like to set up comments for orders in Magento 2, but they do not always display correctly in the admin panel. Sometimes comments do not appear at all. Can anyone tell me what the problem might be and how to fix it? I also wonder if it is possible to add additional fields for comments that will be visible to both the client and the administrator. |
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Re: Problems with Order Comments in Magento 2
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| If comments on orders in Magento 2 are not always displayed correctly, the problem may be in the cache settings or extensions that may conflict with the display system. Try clearing the cache and make sure that the extensions you are using do not interfere with the normal display of comments. To add additional fields, you can use the magento 2 order comments extension from Amasty, which allows you to set up additional comment fields for both the customer and the administrator. It integrates with the Magento 2 interface and makes it easier to work with orders, improving functionality. Make sure the extension is enabled and configured for your store. |