|
Understanding Review Site Impact
|
| Trying to better grasp the impact of review websites on my small business' reputation. Our marketing firm suggested conducting a detailed analysis. Does anyone have experience using a review analysis service they'd recommend? I'm most interested in how we measure up to competitors on key review platforms. |
|
Re: Understanding Review Site Impact
|
|
Good day. When a business takes the time to acknowledge and respond to both positive and negative reviews, it shows they don't value their customers' opinions. This approach can harm any company, as it will not allow you to form more loyal customers who will use the services or buy goods from them. Therefore, if you are interested in the qualitative development of your company, I strongly recommend that you conduct a review analysis and always respond to users, regardless of whether it is a positive or inactive review. |