|
Outsourcing Customer Service: A complete guide
|
| Outsource customer service In India refers to the practice of hiring a third-party company to handle customer support services on behalf of a business. Small businesses often outsource customer service to reduce costs, increase efficiency, and provide better service to their customers. Outsourcing companies typically employ trained professionals who are skilled in handling customer queries and complaints and can provide support through various channels such as phone, email, chat, or social media. By outsourcing customer service, small businesses can focus on their core competencies while ensuring that their customers receive timely and effective support. |