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problems downloading
Link | by jadzia on 2006-10-25 20:33:38
I've tried to download a couple of songs for the past week or so, and every time I try, the download won't complete. It'll reach a certain point, then just stop downloading.

Re: problems downloading
Link | by gendou on 2006-10-25 21:23:37
how big are the incomplete files?
are you following the download directions in the FAQ?
did you try clearing your cache?
do you have a slow connection to the internet?


Re: problems downloading
Link | by jadzia on 2006-10-25 22:39:47
The incomplete files are about 6.42MB. The download freezes around 1.11MB.

Followed the directions.

Cleared cache, and that didn't help with the problem. It still freezes up, and the download goes nowhere.

No, internet connection is high speed cable.

Re: problems downloading
Link | by gendou on 2006-10-25 23:50:48 (edited 2006-10-25 23:55:50)
is it the same size for all songs?
which song are you downloading?

EDIT: here is what i see in my log: (format: TIME FILE SIZE)
25/Oct/2006:19:48:03 Tsubasa_Chronicles_-_Aikoi.mp3 1244769
25/Oct/2006:19:48:25 Tsubasa_Chronicles_-_Aikoi.mp3 1692140
25/Oct/2006:19:48:59 Tsubasa_Chronicles_-_Aikoi.mp3 1224839
25/Oct/2006:19:49:07 Tsubasa_Chronicles_-_Aikoi.mp3 781949
25/Oct/2006:19:51:01 Gundam_Seed_Destiny_Special_-_Enrai_Tooku_ni_Aru_Agari.mp3 1302320
25/Oct/2006:20:29:49 Tsubasa_Chronicles_-_Aikoi.mp3 1662817
25/Oct/2006:20:30:31 Tsubasa_Chronicles_-_Storm_is_Coming.mp3 1858616
25/Oct/2006:22:31:32 Tsubasa_Chronicles_-_Aikoi.mp3 1543848
25/Oct/2006:22:32:00 Tsubasa_Chronicles_-_Aikoi.mp3 137240
25/Oct/2006:22:32:25 Tsubasa_Chronicles_-_Aikoi.mp3 891449

it looks like the connection is dropping randomly.
this is most likely on your end of the network.
try doing a traceroute to gendou.com.
look on google how to perform this on your particular operating system.


Re: problems downloading
Link | by jadzia on 2006-10-26 18:28:34 (edited 2006-10-26 21:03:39)
Here's the trace:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:Documents and Settings"my computer">tracert gendou.com

Tracing route to gendou.com [205.196.217.181]
over a maximum of 30 hops:

1 8 ms 7 ms 7 ms 10.70.0.1
2 5 ms 5 ms 7 ms gig2-2.elpstxh3-rtr1.elp.rr.com [24.92.98.121]
3 6 ms 18 ms 34 ms srp5-0.elpstxhe-rtr1.elp.rr.com [24.92.98.1]
4 20 ms 23 ms 18 ms son1-1-1.dllatxl3-rtr1.texas.rr.com [24.93.34.70]
5 25 ms 22 ms 32 ms 72.179.205.18
6 26 ms 30 ms 26 ms tenge-2-3.car1.Houston1.Level3.net [4.79.88.29]
7 31 ms * 68 ms ae-5-5.ebr1.Dallas1.Level3.net [4.69.132.230]
8 * * 129 ms ae-1-100.ebr2.Dallas1.Level3.net [4.69.132.46]
9 * * * Request timed out.
10 123 ms 122 ms 124 ms ae-21-56.car1.LosAngeles1.Level3.net [4.68.102.172]
11 222 ms 134 ms 99 ms ge1-L3.dreamhost.com [4.78.192.66]
12 95 ms 74 ms 100 ms basic-argon.gendou.dreamhost.com [205.196.217.181]

Trace complete.

Re: problems downloading
Link | by gendou on 2006-10-26 18:54:43
nothing too funny looking in the traceroute.
try downloading again today, if it still cuts off, try again late at night, when there are less than 400 people online.
sorry for all the trouble, but you are not the only one who has mentioned this issue, so i am anxious to get it resolved.


Re: problems downloading
Link | by jadzia on 2006-10-26 20:41:36
It's no trouble at all. I appreciate the help.

I tried again just a few minutes ago, and same thing. I'll have to wait 'til late Friday night since I can't really stay up late tonight since I have to wake up early for work, but I'll try again then.

Re: problems downloading
Link | by gendou on 2006-10-26 22:22:07
ok try one more time. i made a code change that might help.


Re: problems downloading
Link | by jadzia on 2006-10-27 05:47:30
I tried again just a few seconds ago, and still no change.

Re: problems downloading
Link | by gendou on 2006-10-27 09:39:11
the forum loads a lot faster though, doesn't it?
have you had this problem with any other websites?
are you able to upload large files with no problem?
are there any songs (perhaps short ones) that do finish downloading for you here?


Re: problems downloading
Link | by jadzia on 2006-10-27 18:46:06
Yeah, the forum is loading a lot faster now.

Haven't had any problems downloading any other webistes. I was able to download several anime episodes earlier in the week, and a couple of manga chapters as well.

I did have a problem downloading a song somewhere else though. It was a yousendit link a few weeks ago that wouldn't finish downloading.

I tried a shorter song just a few minutes ago, but the same thing happened.

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